Frequently Asked Questions

HOW DO I MAKE A PURCHASE?

Once you have found an item, select your size and use the ‘ADD TO CART’ button.

Review the items in your shopping bag by selecting the ‘SHOPPING CART’ link at the top right of the page.

You can add products to your Wish List or use the ‘X’ link to remove items from your shopping bag.

Click on ‘CHECKOUT’ to complete your order.

Fill the billing details and payment methods.

You’re all set!

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

Nope! You don’t need an account to complete a purchase.

You better have to;

Request your return or exchange directly from your account

Gain access to your Wish List and Recommendations

Be notified when new stock arrives

Save your address and card details for faster shopping

Manage your account details, order history and email preferences and see order status.

I FORGOT MY USERNAME/PASSWORD WHAT DO I DO ?

If you have forgotten your password, change it by clicking here or follow the ‘Forgotten Password’ instructions at the ‘Login’ page.

WHAT PAYMENT METHODS DOES HARDAL ACCEPT?

We accept Visa, MasterCard, American Express, and Discover. You can also choose to pay with PayPal.

*Money orders, personal checks or company checks NOT accepted.

When selecting this option at checkout, you will be directed to the PayPal site to ‘Log In’ and review the amount shown before clicking

‘Pay Now’. Once this transaction is complete, you will be redirected to your purchase confirmation page.

Your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company.

HOW MUCH WILL I HAVE TO PAY IN TAX AND DUTIES?

Product prices are California VAT inclusive until you proceed to purchase your order. Taxes and duties are then calculated according to your shipping destination and itemised at the bottom of the Order Summary page.

HOW LONG DOES IT TAKE SHIPPING PROCESS

Same day delivery service is perfect for last-minute purchases. Place your order by 10am for delivery between 10am-6pm (on weekdays) or by 2pm to receive your purchases between 6pm-9pm (Monday to Friday).

You can also choose a day to suit you, up to seven days in advance.

HOW CAN I VIEW MY ORDERS?

Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting ‘My Account’ followed by ‘Order Status’. If you are not registered, sign up now so you can track future orders.

HOW DO I RETURN OR EXCHANGE?

We are happy to accept returned apparel that has not been used, worn, laundered and has its original tags attached. And for other products which have all the original packaging or accessories.

You have 30 days to return or exchance. To arrange an exchange or return,  login to your  account and select My Orders, under My Account. Click CREATE EXCHANGE/RETURN and follow the steps. You will then receive a confirmation email with returns instructions and details about how to return/exchance your collection.

View more information.

WILL I RECEIVE A FULL REFUND?

If you return an item and the reason for return is not a result of a Hardal error, the cost of return shipping will be deducted from your refund. If you receive a product that is damaged in shipping, defective or that is not the product you ordered we’ll arrange for a replacement. We will cover all reasonable and customary ground shipping fees.

Please note that it can take up to 15 business days for the refund to appear in your account.